Writer Beware: Outskirts Press

Writer Beware

Writer Lee Goldberg (Monk, The Dead Man series) spoke up a few days ago about a scam that Outskirts Press is running.

Here is a snippet from the press release put out by Outskirts Press:

These services solve a real problem for many authors who dream of making it big in Hollywood. In fact, just getting Hollywood's attention is nearly impossible, but with the Book Your Trip to Hollywood suite of services from Outskirts Press, authors receive turn-key, full-service assistance with the push of a button. And with each option, authors receive the feedback and/or participation of a real Hollywood producer and production company; the final results are added to a Hollywood database that is perused by industry professionals for new projects; and exclusive efforts to option the author's book are immediately set into motion. The author doesn't have to lift a finger.

As Lee writes, "Except to pull out his or her credit card."

If a writer falls for Outskirts Press' song and dance, how much could he get taken for? The following is from Writer Beware writer Victoria Strauss:

[T]he total bill for your Hollywood pipe dream comes to $15,239. Outskirts can even claim that this is a bargain: the very similar services offered by Author Solutions will set you back over $18,000. 

 At the end of his article Lee Goldberg advises, "Give your $15,000 to the first homeless person you see instead... not only would it be a better use of your money, you would also have exactly the same chance of making a movie sale as you would giving it to Outskirts". That seems like a fair assessment.

I encourage you to read Victoria Strauss' article: More Money-Wasting "Opportunities" For Writers

Lee Goldberg's equally valuable article is here: Outing Outskirts Press

Jack Kerouac: FEELING is what I like in art, not CRAFTINESS

I couldn't resist sharing this quotation from Jack Kerouac with you:

And be sure of this, I spent my entire youth writing slowly with revisions and endless rehashing speculation and deleting and got so I was writing one sentence a day and the sentence had no FEELING. Goddamn it, FEELING is what I like in art, not CRAFTINESS ....

I thought of Dean Wesley Smith when I read that! If you're curious, here's what Dean has to say about rewriting:

Rewriting, Part One
Rewriting, Part Two

In any case, it's an excellent interview, I'd encourage you to read it: Jack Kerouac, The Art of Fiction No. 41.

Photo credit: The Eye Of Faith

Is 99 Cents Too Low For An Indie Ebook?

I used to think 99 cents was a good price for indie books. Sure, they're worth more than 99 cents but if you want to sell a lot of books then it seemed reasonable to price them affordably, and at 99 cents a lot of folks don't think twice before clicking the "download" button.

Things have changed.

Two things happened. First, Amazon changed its ranking algorithm to favor higher priced books and therefore 99 cent books no longer have the competitive edge they once did. Second, I think the novelty of being able to buy a book for 99 cents has worn off and consumers don't download 99 cent books as readily.

For years Dean Wesley Smith said an author should never price her novel at 99 cents. I now agree with him. Yesterday he posted a comment one of his readers had submitted and I've reproduced a small part of that, below. I think this is a fantastic analogy.

He [an pricing professional] would look at all the short stories and say ‘It takes 15 minutes to read? And it was fun? Okay. charge 5 bucks.” And when writers squawked in horror, he would say “Starbucks sells fancy coffees for $5 that take 15 minutes to drink. They sell millions every day. Did you enjoy the story as much as the coffee? Yes? Well, no problem.”

And the writers would come back with “but there was actual substance in the coffee… cream and coffee beans and sugar…” and the he would respond with “yeah, and if I really like the story, I can read it again. I can’t drink the coffee again. I can lend the story to my friends. I can’t say to my friends, ‘gee you should taste this coffee, it was really good, you can try it when I’m done with it.’

He would tell you that it is not good practice to set anything, no matter how ‘small’, at regular price at the very bottom of the price structure.

The bottom price should be reserved for sales exclusively, and used only in an integrated, strategic way to give you more sales traction and build your brand.

If people said “oh, well I’m new, and I don’t have name recognition so I have to sell cheap to make sales” he’d say, no. Set the price you want to regularly sell at. From that price have sales, or other promotions that give an incentive to the consumer to try your new stuff. You’re telling the consumer that you know they are taking a bit of a risk on a new, unknown quantity, so a price break makes it more appealing. Once they’ve tried your stuff, then they know if the regular price is worth it to them.

You are always educating the consumer as to what your product is worth. The regular price will come to be perceived as its true value. You don’t want to set that too low. You steal from the consumer the thrill of getting a deal, you steal from yourself the flexibility to build and expand your brand appropriately.

Read the rest over at Dean's blog: The New World of Publishing: Book Pricing from Another Perspective.

Related reading:
-The Vandal's 10 Ways To Promote Your Book
- 7 Tips On How To Launch A Book Without Losing Your Mind
- 5 Book Review Blogs

How To Build A Platform: Why Every Writer Needs A Website

It's time for another series! This time I'm going to discuss how a writer can build a platform, what a platform is and why she/he would want to build one. We're going to start off small, though, so today I'm going to write about why I think every writer needs a website.

How To Build A Platform, Part 1: Why Every Writer Needs A Website

The question of whether a writer needs a website is close to my heart because it's one I struggled with. I now believe that the answer is a resounding "Heck ya!".  And this is coming from someone who went the other way and started off with a blog and no website.

Why did I go with a blog first and plan to develop my website later? Honestly, and perhaps counter-intuitively, it's because I have a background in website development and was tired of building sites--I'd put that life behind me--so I decided, this time, I'd let Blogger.com do all the work.

For the record I love my blog. I mean that. I love it, but it's just not enough. I realize now that I need a website too. (That said, my blog isn't going anywhere, it will always be here at blog.karenwoodward.org, but my website will be site.karenwoodward.org and run off a hosting service. But enough about me.)

a. Why writers need a website and not just a blog
When I first started writing in earnest I began a blog on Blogger. This blog. And, as I said, I love my blog.

Blogger has been very good to me. It has automatically added certain tracking features that, when I took out my free Google Analytics account, showed up and gave me helpful information.

Since I had no idea what I was doing in the beginning--I hadn't even heard of Search Engine Optimization (SEO)--Blogger helped save me from myself, got me indexed with Google and Bing and whatever other search engines are out there. Also, Blogger gave me a great dashboard and made available many articles about how to make the best use of its features and it pointed me toward a great, free, book on SEO that Google had put out.

In other words, blogger held my hand and helped me get up to speed. And I'm saying that, even so, you will eventually need a website.


b. The difference between a website and a blog
A blog is something that gets updated frequently while a website (which may or may not contain a blog) is more about establishing a permanent presence on the web.

It's your website's domain name (for instance, www.mysite.com) you'll list on your business cards and your website is where you'll do things like:

- keep information about each of your books,
- have links to where folks can buy your work,
- host a series of articles,
- have a tab for your current promotion or
- host a page that has information about your next book.

Could you do all these things on Blogger? Theoretically, yes. But you wouldn't have the kind of control a content management system like WordPress can give you.

In another post we'll discuss content management systems as well as the pros and cons of using WordPress. Stay tuned!

Update: For more articles on how to build a platform, click here: Building A Writer's Platform

Cheers.

Other articles you might like:
- How To Start A Blog
- How To Format A Word Document For Amazon's KDP Publishing Program
- 7 Tips On How To Get Your Guest Post Accepted

Photo credit: "NY" by Missi under Creative Commons Attribution 2.0

"How To Build A Platform: Why Every Writer Needs A Website," copyright© 2012 by Karen Woodward.

How To Become A Full Time Indie Author

I can't believe I've never heard of Lindsay Buroker before. Even now I don't know much about her, but I do know three things:

1) She's an indie author
2) She sells enough books as an indie that she's able to write full time
3) She gives awesome advice about how to become a full time indie author

I'd go so far as to say that anyone who follows the advice Lindsay has given is guaranteed to sell more books. Of course, milage will vary. You might not be able to quit your day-job, but her advice to indie authors is along the lines of, "look both ways before you cross the street". You could ignore it, but I wouldn't advise it.

Here is Lindsay's advice:

1. Don't just write novel length stories, write shorter ones too

This allows you to publish more in the same amount of time, and the more you get your name out in front of readers, the better. Especially in the beginning. Lindsay writes:

... I’ve never been in the Amazon Top 100 (or in the Top 1000 for more than a couple of days), and I’m not particularly visible even in my sub-categories (epic fantasy/historical fantasy) in the Kindle Store. You don’t have to be an uber seller to make a living, though you have to, of course, have characters and/or plots that capture people’s imaginations and turn them into fans (not everyone has to like your books but enough people do so that you get good reviews and you word-of-mouth “advertising” from readers). If you have ten books priced at $4.99, and they sell 200 copies a month, you’re earning over $6,000 a month.

I don’t mean to make it sound like it’s easy to write ten books or sell 200 copies a month of a title (I would have rolled my eyes at such a comment 16 months ago), but, right now, the numbers tell us that making a living as an indie author is a lot more doable than making a living as a traditionally published author (where the per-book cut is a lot smaller). If you’re mid-list as an indie, and you have a stable of books that are doing moderately well, you’ve got it made in the short-term. If… you’re building your tribe along the way, you ought to have it made in the long-term too (more on that below).

 2. Use the power of free to promote your books

Lindsay writes:

I’ve tried a lot when it comes to online promotion, everything from guest posts to book blog tours to contests to paid advertising, and nothing compares with having a free ebook in the major stores. Not only will people simply find it on their own, but it’s so much easier to promote something that’s free. If you do buy advertising (and I do from time to time), it’ll be the difference between selling 25 copies and getting 5,000 downloads (i.e. 5,000 new people exposed to your work), because people live in hope that they’ll find something good amongst the free offerings.

I’ve heard authors argue that most people who download free ebooks just collect them, like shiny pebbles on the beach, and that they never even bother to check them out. I say B.S. to that. I’d bet money that most people try the books they download; it’s just that they find most of them don’t pique their interest. Maybe they’ll download 50 or 100 ebooks and only find one where they want to read the whole thing. That’s fine. That just means you have to make sure your story is entertaining enough to be The One.

3. Make your stories part of a series

I'm a sucker for a good series, and I know I'm not the only one. Even if one, or perhaps two, of the books in the series aren't great, chances are I'll stick with it if I have hope things will improve. In other words, series help develop dedicated fans, people who are going to be with you for the long haul. Lindsay writes:

I should mention here that, while giving away a free ebook can be huge, it’s key that the story be part of a series, or at least strongly related to the book(s) you’re trying to sell.

I just don’t see people having the same sorts of results when their free novel or short story isn’t related to the rest of their work. Oh, it might help a little, but not the way a Book 1 that ends on a cliffhanger will. (My first book admittedly doesn’t end on a cliffhanger, but it does have a teaser epilogue to let folks know that there’s a lot more to come.)

4. Form a tribe

You don't have to be everything to everyone, concentrate on forming close connections with a small group. Like ripples on a lake, your influence will spread.

Lindsay suggests cultivating 10,000 fans rather than 1,000 because if you write two books a year and sell each for $5.00 on Amazon then you'll make 70,000 dollars a year. That's gross income, so you'll have to pay tax and I'm sure you'll have many writing-related expenses (website, newsletter, advertising, etc.) but that's a decent wage. Lindsay writes:

Early on, I stumbled across Kevin Kelly’s “1000 True Fans” article. If you’re an indie anything, it’s a great read.

The gist is that you don’t have to be a mega seller. You just need X number of true fans (people who love your stuff and will buy everything you put out), and you’re assured that you can make a living at your art, so long as you to continue to produce quality material.

Lindsay's tips for acquiring 10,000 true fans

a. Place links in the afterword to each of your books. 

Links to your:
- Twitter account
- Facebook account
- Blog
- Newletter

b. Use Facebook to interact with your readers. 

This is your place to be more personal; interact with your fans, post links to things like interviews, to scenes you liked but were cut from your book, to contests you're running, to discounts or giveaways.

Obviously that advice is working for Lindsay, but I've never gotten into the Facebook experience. I love Twitter. Really. It's simple to use and it allows me to connect with folks I never would have otherwise been able to. Also, I don't have to worry whether I've written too little or too much; the 140 character limit is genius!

That said, authors do need a place to let down there hair and be more personal, which is why I'm in the (painful!) process of setting up my own website.

c. If your fans do something like start a fan forum or website, plug it! 

Mention it in the occasional tweet, or when you're chattering on Facebook.

If my fans did something like this I'd do backflips and name my children after them. Just sayin'.

d. Go the extra step to help create a community. 

Lindsay gives the example of installing a plug-in that allows nested comments. (You might need to be running WordPress.)

Great idea! Anything to help foster a community. It's interesting, though, that Seth Godin, one of the folks who helped spread the idea of developing a community, a tribe, doesn't have comments on his blog. Of course Seth has a large and rabidly devoted community, so that choice has obviously worked out for him, but still. I thought it was interesting.

e. Do goofy things just to please your fans. 

For instance, Lindsay's latest contest asks fans to design funky hats. The winner will receive signed copies of her book and the hat will appear in the next book in that series.

Awesome idea! As Lindsay notes, not many writers do this, but I love it when writers have a contest of some sort where the prize is that the winner will have a character named after them in the next book.

Well, that's it! I hope something Lindsay said will help. I encourage everyone to read her article here: What Does It Take to Become a Full-Time Indie Author?

Photo credit: Empty Nest

Thanks to the Passive Voice Blog for posting a link to Lindsay's article.

Related reading:
- The Vandal's 10 Ways To Promote Your Book
- The Most Common Mistakes In Writing: A Series
- 10 Reasons Why Stories Get Rejected

Photo credit: "color bricks" by Luz Adriana Villa A. under Creative Commons Attribution 2.0.

Ursula K. Le Guin On Literature Versus Genre

Ursula K. Le Guin

What is the difference between genre and literature? Here's what Ursula K. Le Guin has to say about it:

I keep telling myself that I’m done writing about Literature vs Genre, that that vampire is buried at the crossroads with a stake in its heart and garlic in its coffin. And then it pops up again, undead. Its latest revival is a cheery one in an entertaining article, “Easy Writers,” in the May 28 New Yorker by Arthur Krystal, who discusses the literature/genre divide and while seeming to make light of it does a pretty thorough job of perpetuating it.

 .  .  .  .

If we thought of all fictional genres as literature, we’d be done with the time-wasting, ill-natured diatribes and sneers against popular novelists who don’t write by the rules of realism, the banning of imaginative writing from MFA writing courses, the failure of so many English teachers to teach what people actually read, and the endless, silly apologising for actually reading it.

If critics and teachers gave up insisting that one kind of literature is the only one worth reading, it would free up a lot of time for them to think about the different things novels do and how they do it, and above all, to consider why certain individual books in every genre are, have been for centuries, and will continue to be more worth reading than most of the others.

You can read the rest of her excellent article here: Le Guin’s Hypothesis. Thanks to the Passive Voice Blog for bringing Ms. Le Guin's post to my attention.

This is completely off topic, but Ursula K. Le Guin was born in 1929 which, by my calculations, makes her 84 this year. She is one amazing lady. I think I need to re-read her book The Left Hand Of Darkness.

Jake Needham's Experience With Amazon's KDP Select Program

Jake Needham, author of The Ambassador's Wife and crime novelist, tweeted me in response to one of my articles about the changes in Amazon's ranking algorithm and what they could mean for writers in Amazon's KDP Select program. What he had to say stunned me. Before we get to that, though, let me give you a bit of background.

Amazon's KDP Select program demands it's authors sell exclusively through Amazon, but it provides authors with perks: your books are included in Amazon's prodigious lending library and you are allowed to offer your books free a maximum of 5 days every 3 months. Every time a book is borrowed and every time a book is downloaded--even when it's free--the book's rank goes up.

Or at least it used to.

It seems the recent changes to Amazon's ranking algorithm mean free downloads now count only a fraction of what they once did, and it's pretty much the same for borrows. Since the rule of thumb is that the higher ranked a book is the better it sells authors are wondering whether Amazon's KDP Select program is still worth the price of exclusivity.

Enter Jake Needham and his tweet. Here's what he wrote (I'm using this with his kind permission):

After a big free promotions (20,000+ copies), paid sales were far lower in June than after same number of free in April.

That agrees with what I've heard from a lot of other authors. So, if Jake's experience is representative, should authors abandon Amazon's KDP Select program?

It depends.

It depends on how many books an author would have sold through other retailers such as Barnes & Noble, Smashwords and iBooks, etc.

Here's what Jake said:

I sell thousands of copies of my titles every month for Kindle. So far this month for the Nook? O-n-e. Seriously.

Let's put this in perspective. Here are the books Jake has for sale on Amazon (I'm only looking at books available as ebooks):

The Ambassador's Wife
Laundry Man
Killing Plato
The Big Mango
World of Trouble

And here are the books he has for sale in the Nook store:

Laundry Man
Killing Plato
The Big Mango
World of Trouble

So the only difference is that The Ambassador's Wife is sold exclusively on Amazon. And of the thousands of copies he's sold this month, only one, one, was sold through Barnes & Noble. Wow. That's amazing.

What should we conclude?

I suppose it depends. On the one hand selling thousands of books a month on Amazon is great. I'd be swinging from the rafters. I'm guessing that even with the drop in revenue after Amazon tinkered with it's ranking algorithm, Jake is doing just fine.

On the other hand, what if Amazon breaks the algorithm? I think that's the fear, that Amazon will, intentionally or otherwise, change their algorithm in such a way that it becomes hostile to independent authors, and if Amazon is the biggest and most lucrative market out there, then we could be in very real trouble.

For what it's worth, my take on this is that it's a good idea to continually be on the look out for other places to sell ebooks, places such as Kobo's Writing Life portal for self published writers, now in beta.

That said, Amazon has shown every sign of being friendly to independent/self published authors. I believe the changes they're making to the ranking algorithm have to do with maximizing book sales and aren't intended to discourage indie authors. On the contrary, they recently featured author Jessica Park and her recently self published book Flat-Out Love on the front page of Amazon.

While there may be turbulence ahead I don't think Amazon's plane is going to crash anytime soon.

Next week I'll be posting an interview I did with Jake Needham, so stay tuned and keep writing.

Cheers.


Related reading:
- Kobo's Self-Publishing Portal: Report From A Beta Tester
- Amazon's Ranking Algorithm Has Changed: what this means for indie authors
- Amazon's KDP Select: Another Author Shares Her Experience

"Jake Needham's Experience With Amazon's KDP Select Program," copyright© 2012 by Karen Woodward.

The Vandal's 10 Ways To Promote Your Book

10 Ways To Promote Your Book

Derek Haines' blog is one that I read regularly, it was one of his posts that convinced me to set up my own website, although that is still a work in progress. Here are the first 5 of his 10 ways to promote your books, the remaining 5 can be found on his website.

1. Use a Facebook Page. I made the mistake of using my personal Facebook profile for too long before realising my error. Keep your personal life away from your book marketing and set up a Page. It’s more professional and much easier to manage.
2. Always be positive. It doesn’t matter in what form your communication takes. Whether it be posting on Twitter, Facebook or another social platform, never be negative. Even if you are insulted, do not react. Ignore, and even block that user. Keep what you post friendly, informative, complimentary and of course also add news or interesting tit bits about your books.
3. Use multiple Twitter accounts. This may have been frowned on earlier, but I believe it’s a necessity for effective promotion. It serves to keep your main account, that is the one using your own name, relatively free of direct promotional material. As it is the account you use to interact with friends and probably other writers, filling your own timeline with book promotion is not going to be received well. By setting up another account (or two), you can aim at different target groups to follow and build a new following. Of course you need to add content to these accounts, but there are many ways to almost automate the process. Think about posting interesting bloggers, related news stories or even selective retweeting. Then add your promotional content in between.
4. Use Stumbleupon. This is a great way to get your books and blog posts discovered, and by a large audience. Stumbleupon is second only to Twitter for me in attracting new traffic to my blog.
5. Write and publish under a pen name. This may sound off topic when talking about self promotion, but it’s a great way to experiment and try new writing ideas. Amazon allows publishing under a pen name on your own account, so it opens up a lot of possibilities. I have used it to experiment with writing short novellas in new genres. To do a little promotion and test the market, I use one of my secondary Twitter accounts. If it looks like it could work, you can then unpublish, change the cover and title as well as make any other changes you think would improve the book then republish under your own name. As you hold the rights under both names, there’s no problem in republishing the same book again under your own name.

To read the rest of Derek's article, click here: 10 Ideas To Promote Self Published Books

[Update (Oct 29, 2012): I just re-read the above direct quotation from Derek's blog and was shocked. I'm not sure if Derek Haines has changed his opinion about using multiple Twitter accounts to promote ones books, but doing this is NOT best practices.

Honesty is the best policy. Represent yourself as yourself. If you want multiple Twitter accounts, that's fine, just be sure to clearly identify yourself as the account holder of each one.]

I have a StumbleUpon account, but hadn't thought of using it to promote my own books. Great idea! This is one of the reasons why I love the wonderful community of indie bloggers, they're so marvelously helpful.

[Update (Oct 29, 2012): I never used my StumbleUpon account to promote my books or my blog, at least not in any way objectionable. And, as you can see if you look at the account, I clearly identified myself as Karen Woodward. I'm not passing judgement on anyone who used the sort of tactics Derek describes, I just want to make it clear I never followed suit and that I do not recommend the practice.]

Here's a tip of my own: Pinterest. I've been using it off and on for the past few weeks just because it's fun, but I think it could be a great way to share links with a new audience. In case you're interested, here's my Pinterest page.

Cheers!

Amazon Award-Winner Regina Sirois & The Problems Of Indie Distribution

I love success stories!

When author Regina Sirois decided to self-publish her young adult literary fiction, On Little Wings, she found the process satisfying but for one aspect: the gate to getting her book into bookstores was nearly impossible to open. While she was happy with her ebook and print sales online, it was the bookstore experience that was left out of the process.

“That is the one hurdle I couldn’t break,” said Sirois in an interview yesterday with GoodEReader. “I loved being a self-published author, but getting it in bookstores was the last gate I couldn’t get through.”

That will certainly change now that Sirois’ novel won the young adult category for the 2012 Amazon Breakthrough Novel Awards. The winner in each of the two categories will win a publishing contract with Penguin and a $15,000 advance, and Sirois will most definitely see her book gracing the shelves of her local bookstore.

“I said in my speech at ABNA that I am grateful for this opportunity but it wrecked my marriage,” Sirois laughed. “I wasn’t going to enter. My husband forced me to enter it in ABNA at the last second, right before the contest closed. I told him it sounded like a huge waste of time for me to even enter. He mentioned it to me several times and I told him no. He came back two days before it closed and said, ‘If you don’t enter it, I will enter it for you.’ It was about 11 o’clock at night and I was tired and more than a little irritated with him, but I did it. He’s right about everything now! I will not live this down.”

Read the rest of the article here: ABNA Winner Regina Sirois on Indie vs Traditional Publishing.

Distribution was something John Locke had trouble with as well, here are his comments from a recent interview with IndieReader:

Before entering into my distribution deal with Simon & Schuster, I knew that TV and print media was the exclusive domain of traditionally-published authors. I knew as an indie author it was unlikely I would ever be interviewed on TV, or have my paperback, Wish List, reviewed in print media. So I knew there was an exclusive club. But I thought my distribution deal made me a member, or at the very least, an honorary member. Boy, was I wrong! I hired a publicist and offered myself up…and quickly learned I was not part of the club! Not one media outlet would talk to me or review my book.  Even the little papers in the towns where I grew up and went to high school and college refused to do a story on me!
- John Locke on the Big Problem (Still) Facing Indies

Hopefully, one day, it will be possible for indie authors to strike distribution deals with bookstores. Who knows, perhaps one day Waterstones will carry certain indie books! Here's hoping.

The important thing is to keep writing. Cheers.

The Most Common Mistakes In Writing: A Series

I found this series thanks to Elizabeth S. Craig over at Mystery Writing is Murder and her fantastic Twitter feed. If you ever need inspiration or guidance, or you want to learn how to become a better writer (and we could all be better!), go to @elizabethscraig and read a few of the articles she links to.

One series I'm going to be working my way through is Wordplay's Most Common Mistakes Series.  There are 15 posts in all and growing. I've provided an index to them, below.

Most Common Mistakes Series:

1) Are Your Verbs Showing or Telling?

2) Are You Using “There” as a Crutch?

3) Are You Confusing Readers With Poor Cause and Effect?

4) Why Vague Writing Is Weak Writing

5) How Not to Use Speaker Tags and Action Beats

6) Is Your First-Person Narrator Overpowering Your Story?

7) Is Your Opening Line Lying to Your Readers?

8) 10 Stylistic Mistakes Sabotaging Your Story

9) Is Nothin’ Happening in Your Scene?

10) The Dangers of Character Overload

11) Do Readers See Your Characters the Way You Want Them To?

12) Are Your Flashbacks Flashy or Flabby?

13) Don’t Drown Your Reader in Explanations

14) The Case of the Vanishing Setting

15) How to Spot and Fix Non-Reactive and Over-Reactive Characters

Enjoy!